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kylebrogers
Enthusiast

Can you set up Walk Away Codes

UCCX 8.5 -

Rather than listing everything as idle time, I would like to implement "walk away codes".  This is where an agent logs the reason they are leaving their desk.  For example lunch break, restroom, 15-minute break, team meeting, etc. so that reporting can give more detail than a simple listing of "idle time". 

Can someone point me in the right direction on how I would go about implementing this? 

1 ACCEPTED SOLUTION

Accepted Solutions
Chris Deren
Hall of Fame Master

Yes, these are called "not ready reason codes" and can be pre-built and allow agents to select from box everytime they go into Not Ready state.

HTH,

Chris

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2 REPLIES 2
Chris Deren
Hall of Fame Master

Yes, these are called "not ready reason codes" and can be pre-built and allow agents to select from box everytime they go into Not Ready state.

HTH,

Chris

Excellent.  I just needed the correct terminology.  Now I"m finding info.

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