Can you set up Walk Away Codes

[kylebrogers]

UCCX 8.5 -

Rather than listing everything as idle time, I would like to implement "walk away codes".  This is where an agent logs the reason they are leaving their desk.  For example lunch break, restroom, 15-minute break, team meeting, etc. so that reporting can give more detail than a simple listing of "idle time". 

Can someone point me in the right direction on how I would go about implementing this? 

[Chris Deren · Accepted solution]

Yes, these are called "not ready reason codes" and can be pre-built and allow agents to select from box everytime they go into Not Ready state.

HTH,

Chris

[kylebrogers]

Excellent.  I just needed the correct terminology.  Now I"m finding info.