03-22-2012 10:04 PM - edited 03-14-2019 09:35 AM
cisco unified communication manger express
Remote site agents are getting the error "Cannot change agent state because the phone is out of service." But the phone is operational.
No network changes have occured so this has me confused as these agents were working yesterday. Anyone ever experience this?
Thanks in advance.
Sent from Cisco Technical Support iPad App
03-22-2012 10:14 PM
Kim,
1. What is CME & UCCX version ?
2. When you say, The remote site phone is operational, is it registered to CME or SRST router ?
3. Is that CAD or IPPA ? Version details pls.
GP.
03-22-2012 10:20 PM
1. What is CME & UCCX version ?
2. When you say, The remote site phone is operational, is it registered to CME or SRST router ?
3. Is that CAD or IPPA ? Version details pls.
1. 7.0(1)SR05_build504
2. cme
3. ippa
Sent from Cisco Technical Support iPad App
03-22-2012 10:21 PM
Hi Kim,
We have seen this issue in our lab.
But after configuring the authenticate presence and authenticate register and also you need to associate the respective session-server for the ephone-dn as shown below...it will work.
-----------------
voice register global
mode cme
max-dn 720
max-pool 262
load 7960-7940 P00308000500
authenticate presence
authenticate register
tftp-path flash:
create profile sync 0022049925121368
ephone-dn 5
number 1005
allow watch
session-server 1
exit
----------------
Hope it helps.
Anand
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03-22-2012 10:32 PM
config
voice register global
mode cme
source-address 10.10.10.10 port 5060
max-dn 144
max-pool 30
authenticate presence
authenticate register
create profile sync 0002783280930221
!
ephone-dn 1 dual-line
session-server 1
number 8280300 no-reg both
label 300
description 8280300
name 300
allow watch
huntstop channel
no huntstop
Sent from Cisco Technical Support iPad App
03-22-2012 10:54 PM
Hi Kim,
Could you please ask one of the Agent to login again in CAD by lifting the handset of the phone and put it back, let me know the result of this test.
Thanks,
Anand
03-26-2012 04:34 AM
Hi Kim,
Is this issue solved now? Any updates?
Thanks,
Anand
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