cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
233
Views
0
Helpful
2
Replies
Highlighted

Cannot login to the finess 12.0

 

Im getting below error when im login to the finess. but i can login to the jabber and phone services are working fine.

 

whet could be the issue for below error.

 

CUCM v 12.0

UCCX v 12.0

 

 

jabber version 12.9.2

 

 

asasasa.JPG

 

 

 

2 REPLIES 2
Highlighted
Beginner

Verify if agent marked as IPCC extension and Appropriate CTI role associated to user

Regards
Prassha3
Rate if you find this helpful

Rate if you find this helpful or Mark Solutions as Accepted
Highlighted
Cisco Employee

Your Jabber is not associated with RMCM user.

Can you check that?

Kostia
Content for Community-Ad