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chathurangaj@kbsl.lk
Beginner
Beginner
‎10-07-2020 12:14 AM
‎10-07-2020 12:14 AM

Cannot login to the finess 12.0

 

Im getting below error when im login to the finess. but i can login to the jabber and phone services are working fine.

 

whet could be the issue for below error.

 

CUCM v 12.0

UCCX v 12.0

 

 

jabber version 12.9.2

 

 

asasasa.JPG

 

 

 

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Prassha
Beginner
Beginner
‎10-07-2020 06:07 AM
‎10-07-2020 06:07 AM

Verify if agent marked as IPCC extension and Appropriate CTI role associated to user

Regards
Prassha3
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Konstantin Vaksin
Cisco Employee
Cisco Employee
‎10-07-2020 06:41 AM
‎10-07-2020 06:41 AM

Your Jabber is not associated with RMCM user.

Can you check that?

Kostia
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