I am wanting to set the priority of a call as it comes in.
1) Should this step be introduced before the Select Resource step or after the call is queued?
2) Is there a way to capture the value of the call's current priority and that I can see it increment lower in the script?
Thanks, in advance for any help I can get on this.
Hi Uriah ,
We have UCCX AMA event going on . If you want , you can redirect your question in AMA Forums, You will get answer's
directly from UCCX TAC engineers .
Set the priority after the call is queued (Because if there is available agent you don't need to priorities it. It will be answered right away ).
On the priority step you can just increase/decrease the priority with 1 instead of giving it a static priority
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