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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Agent Greeting

Hello,I have created Agent greeting on UCCE11.6 Lab deployment but when call script from Finesse the script fail in Run external script "GS,Server,V, FTP" and from VVB logs i found that VVB cannot fetch FTP URL and send 404 Not Found.Please Assist. 

Unable to Add Attribute to the Agent due to this Error: Encountered Error The configuration limit for the maximum number of combined precision queues and skill groups per agent has been exceeded.

Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version11. We encounter the error: "The configuration limit for the maximum number of combined precision queues and skill groups per agent has been exceeded" when adding an attribute to...

Finesse "An extension on the agent device is shared by more than one device. Please contact your administrator."

I have the following scenario.A ccx version 11 in production. Agents currently use a hardphone logging in first through Extension mobility. The client asks me to enable jabber for those agents. This is how they work from their homes.Everything is cor...

Resolved! Permanently delete the unused contact service queue from CCX reports

Hi,the question is already raised in the support forum by others on previous occasions. can someone advise me if there any chance that we can remove the unused CSQ from the CCX databases?a couple of customers are having a large number of CSQ's create...

UCCX Premium Seat 12.5 License Error : Out of Compliance State even configure agent not over license purchase

Hi Everyone, I have UCCX Premium Seat 12.5 Licenses = 15 Licenses. I configure user to be an agent resource for 15 Agents [13 Users with only Agent Capability and 2 Users with Agent&Supervisor Capability] and all 15 Agents assign to only 1 Team But W...

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Rebuilding UCCE Side B

We need to Rebuild our UCCE Side B on a new Data Center.There will be new IP address and host names for all UCCE components Like Rogger,AW,PGs.Is there any documents available for the steps to be done? Will the system sync between Sides. 

Resolved! Courtesy Call Back doesn't hang call up

Hi, We have implemented Courtesy Call Back and it sends the call to the CallBackEngine on the VXML application and in there on Intercept Caller Hang Up I get and error.  However, there is no extra logging to see what the error might be.  I literally ...

paulonwude by Beginner
  • 21 replies
  • 0 Helpful votes

Resolved! UCCX and Translation Patterns

We have run into calls getting stuck in queue when being transferred between CSQs.  CSQ 1 answers an external call, but then needs to transfer the call to CSQ 1.  The dialing pattern the agents are using is a Translation Pattern and according to http...

TomMar1 by Participant
  • 7 replies
  • 0 Helpful votes

UCCX 12.5.1 SU1 - Finesse User are Locked Out While CUCM upgrades from 12.5.1(SU2 to SU4)

We are a hospital and have upgraded our UCCX to 12.5.1 SU1 due to numerous issues.  We have run into a bug CSCvt65696 and need to upgrade CUCM from 12.5.1 SU2 to SU4.  In our test environment, while upgrading to the inactive partition any new Finesse...

Resolved! UCCX Apache Tomcat Upgrade

Greetings for All, I have one requirement from our SOC department that our current UCCX 10.5 that have Tomcat version 7.0.39 which has many security vulnerabilities so they asked to upgrade it to Tomcat version 9 or later, so is there a way to upgrad...