The customer's UC and CCX environment has been configured to use Secure RTP everywhere for PCI compliance. Agents use both jabber and physical phones configured for SIP TLS/SRTP. The CCX server is configured with a script that allows the caller to re...
Forum Posts
Hi - there must be a limitation on showing the Calling Number(@param6) in the CCDR report - it say only 32765 available...so how can i run a report on a single number when im not able to select it ( it is probably beyond the 32765 available) It is t...
We have a PRI from the carrier and on CUCM it is a SIP Trunk. We have a company that handles after hours calls through of UCCX. We have a Call Redirect to the company's number but they want to see the caller's telephone's number and not our Caller...
Hi, I'm unable to login as partition administrator in https://web_server_name/default. I'm getting the following error. 'Your login information could not be authenticated.Verify your username and password and try again'. When I enter the URL and hit...
We have a new customer who we are providing our Hosted CCE service too (All UCCE/CVP./Finesse/CUIC/Identity) servers are in our data center. The customer would like to be able to use their existing Active Directory accounts for agent/supervisor login...
I created a courtesy callback script, and it works great except for 1 problem. After about 80 seconds in the queue, a reactive debug gives an exception saying "Contact id:52994, Channel id:121 Contact is Terminated/Connected" The setup: A caller call...
Resolved! Cisco Voice Portal Installation
Hello Cisco Team, Anyone have done Cisco voice portal 12.5 installation.Am testing and learning for a new deployment. Anyone can suggest helpful links and video tutorials if possible.
Hello Expertx, I would like to request you to share the logs of CUBE,CUPS,CVP ,PG and Router as per Inbound UCCE call flow. It would be great if you highlight important thing so it will be helful for me to learn the log analysis. Regards,Vinay
Hi all, I need help in my customized HTTP Triggers after upgrading from v10.6.1 to v12.5.1. I am not a web programmers by any standards. All my applications now instead of showing the webpages only shows HTML Codes when accessed via https://FQDN:9443...
Does anyone has the steps to have a custom reporting for Post Call Survey?
Hello , We configured ccx finesse gadget for "detailed call csq agent report" ;our xml and desktop layout configuration like as below ; <?xml version="1.0" encoding="UTF-8"?><Module><ModulePrefs title="CSQActivityReport" height="425" scrolling="true"...
Our company is currently updating their contact centers from CUCM/UCCE to WebEx Contact Center Cloud. Our specific contact center is a bit more complex than the others within the company and a major part of that complexity is that we have even inboun...
I am trying to put in a generic route in CVP Dialed Number Patterns. Is something like this 90[1-9]X! allowed in CVP Dialed Number Patterns. I know X matches a character and ! matched any trailing values.
UCCX version 10.5 When trying to give reporting capability to any user I get the error "Error occurred while performing the operation. Please contact your System Administrator. You may refer to the Application Administration logs for more details. I ...
Does anyone have a combined SQL query that pulls call count for every call type for the past one year in a DN--Call Type--Script--Total Calls relationship. I have the DN--Call Type--Script mapping just trying to expand on it to include Total Calls fo...
