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I trying to create a native call queue in Wexbex Calling via API and I am looking through developer.webex.com in the Webex Calling Features: Call Queue section. I only see "Create a Call Queue with Customer Assist" which is of no value to me. Is ther...
I am wanting to set the priority of a call as it comes in.
Two questions:
1) Should this step be introduced before the Select Resource step or after the call is queued?
2) Is there a way to capture the value of the call's current priority and that I ...
Is there an abandoned call timer in CCX that would allow me to only report on calls abandoned after 11 seconds?We are getting a lot of abandoned calls equal to or less than 11 seconds. We would like to mark those as short (abandoned) calls so that th...
Does anyone know what the intended use of the following baked in partitions are:Global Learned E164 NumbersGlobal Learned E164 PatternsGlobal Learned Enterprise NumbersGlobal Learned Enterprise PatternThese are created during the installation of UCM ...
Chinmay, if I understand correctly, you are referring to the link I posted? If so, that link is still an active link that works for me. If I am misunderstanding, please let me know.
I was able to find it on the site, just not in a place I thought to look.https://developer.webex.com/calling/docs/api/v1/beta-features-call-queue-with-agent-tone-settings/create-a-call-queue
Thank you for the response though.
Does anyone have any idea why no matter what the body of my request looks like I always get this same response:
<html>
<head><title>Cisco CallManager: AXL Web Service</title></head>
<body><h1>Cisco CallManager: AXL Web Service</h1><p>The AXL Web Serv...
How do we know when one frees up? Is there any type a waitlist or notification that can be setup? Or do we just check back every ten minutes indefinitely and hope that we accidentally stumble into one with availability?
If this is the same .iso as CUCM then I assume that one would use the corresponding .ova? If so, what level of .ova since there are no devices registering to it?
Thank you.
