About Uriah Erter

Uriah Erter · 11-03-2022

I am wanting to set the priority of a call as it comes in. Two questions: 1) Should this step be introduced before the Select Resource step or after the call is queued? 2) Is there a way to capture the value of the call's current priority and that I ...

Uriah Erter · 05-02-2022

Is there an abandoned call timer in CCX that would allow me to only report on calls abandoned after 11 seconds?We are getting a lot of abandoned calls equal to or less than 11 seconds. We would like to mark those as short (abandoned) calls so that th...

Uriah Erter · 07-06-2021

Is it possible to create a standalone extension in Control Hub without a phone number that is not assigned to a user?

Uriah Erter · 02-03-2015

Does anyone know what the intended use of the following baked in partitions are:Global Learned E164 NumbersGlobal Learned E164 PatternsGlobal Learned Enterprise NumbersGlobal Learned Enterprise PatternThese are created during the installation of UCM ...

Uriah Erter · 02-01-2013

In the Emergency Recording application that is found in the 7.0 repository, do you absolutely have the use the "users.xlm" to authenticate or are there any alternatives? Our CUCM is AD integrated and I am trying to authenticate against that only inst...

Uriah Erter · 01-11-2023

If this is the same .iso as CUCM then I assume that one would use the corresponding .ova? If so, what level of .ova since there are no devices registering to it? Thank you.

Uriah Erter · 11-11-2022

I feel like I'm missing something... What should the value of "RealTime" be? I've configured it per your post but am also getting an error.

Uriah Erter · 11-06-2022

sjadon, thank you very much for your reply! If priority is set on the contact and not the call, then is that contact prioritized against all queues or only the queue that the call is in? Also, if I create an "int" variable and store the priority in t...

Uriah Erter · 11-04-2022

I am wanting to set the priority of a call as it comes in. Two questions: 1) Should this step be introduced before the Select Resource step or after the call is queued? 2) Is there a way to capture the value of the call's current priority and that I ...

Uriah Erter · 05-12-2022

This was also the fix for me. Thank you Hubert.

Member Since	‎10-12-2011 06:42 AM
Date Last Visited	‎08-30-2023 12:33 AM
Posts	17

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Capture Current Priority Value UCCX

Abandoned Call Timer CCX

Creating Extension in Control Hub

Auto-Generated "Global Learned" Partitions UCM 10.5

Emegency Recording Application

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