Uriah Erter
Member since ‎10-12-2011

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  • 17 Posts
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  • 31 Helpful votes Given
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I am wanting to set the priority of a call as it comes in. Two questions: 1) Should this step be introduced before the Select Resource step or after the call is queued? 2) Is there a way to capture the value of the call's current priority and that I ...
Is there an abandoned call timer in CCX that would allow me to only report on calls abandoned after 11 seconds?We are getting a lot of abandoned calls equal to or less than 11 seconds. We would like to mark those as short (abandoned) calls so that th...
Is it possible to create a standalone extension in Control Hub without a phone number that is not assigned to a user? 
Does anyone know what the intended use of the following baked in partitions are:Global Learned E164 NumbersGlobal Learned E164 PatternsGlobal Learned Enterprise NumbersGlobal Learned Enterprise PatternThese are created during the installation of UCM ...
In the Emergency Recording application that is found in the 7.0 repository, do you absolutely have the use the "users.xlm" to authenticate or are there any alternatives? Our CUCM is AD integrated and I am trying to authenticate against that only inst...
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Member Since ‎10-12-2011 06:42 AM
Date Last Visited ‎08-30-2023 12:33 AM
Posts 17