CAXL Connection with Username

[Badar Ali]

Hi, 

I am able to create an XMPP connection via CAXL (jabberwerx) with agent id, but when I use a username (loginName) it doesn't make a connection and returns a not-authorized error. 

I have checked Strophe on the other hand, allows to make a connection with both i.e agentId and username.

Is there a way to make a connection by using username in CAXL?

Thank you.

[dekwan]

Hi,

Since your labels are Finesse and UCCE CTI Protocol, I'm assuming you are trying to connect to the Finesse Notification Service with a UCCE Finesse deloyment. As far as I remember, the XMPP connection to the Finesse notification service needs to use the agentId and not the username. So even though the library allows a connection to be made with username, it isn't going to be very helpful in the CCE deployment.

Also, is there a reason why you are trying to use CAXL vs Strophe? Strophe is the recommended library.

Thanx,

Denise

[Badar Ali]

The reason is that we have been using CAXL for a while now in our products.