CCX/CCE Architecture.

[Rahul.John]

Hi Everyone, 

I recently learnt that the UCCX comes as a prepackaged offering (along with other collaboration applications) in a BE6k/7k server; correct me if I'm wrong. 

Now I don't know the architecture or how the PCCE and UCCE is offered? 

So these are my two questions.

1) What is the architecture of the PCCE and UCCE? are the preloaded solutions like the UCCX in a BE6k/7k server that can be activated as the business grows. Or do the have a completely different architectural concept? If so please explain or guide to get more knowledge on the same. 

2) What is the Difference between the PCCE and UCCE in terms of architecture? What is the "Packaged" in PCCE referring to? 

Thank you in advance for your time and help :D

[Chris Deren]

I suggest you read CCX and CCE SRND documents which go over your questions.

Packaged in PCCE simply differentiates from traditional UCCE by packaging UCCE into 2 UCS servers with pre-determined number of virtual machines (CUCM, CVP, ICM, etc) to scale up to 2,000 agents, basically simplifying the deployment model of UCCE for customers of up to this size contact centers.