10-09-2012 05:55 AM - edited 03-14-2019 10:38 AM
Hi
in UCCX 8.5 Cisco Unified CCX Engine is in shutdown status from CCX Serviceability. I added CM Telephony Call Control Group with 10 CTI ports. I can see CTI port in CUCM that are created, but their registration status keep state "unknown"
I am using UCCX 8.5.1.10000-37 and CUCM 8.6.2.20000-2.
Please for your suggestion what I am missing. I am attaching a MIVR log.
Thank you,
Petko
10-09-2012 06:06 AM
Hi,
Please run the Data resync operation from UCCX, to check any inconsistancies between UCCX and CUCM and see if that helps.
Meanwhile I will try to see the logs attached.
Thanks,
Anand
Please rate helpful posts !!
10-09-2012 06:27 AM
Hi Anand,
I run Data Synchronization
everything is in sync:
Call Control Group(s) | |||
0 - Unified CM Telephony Group #0 | ![]() | ||
CTI Ports | ![]() | In Sync |
CM Telephony User(s) | |||
![]() | ![]() | cc__1 - In Sync | |
![]() | ![]() | In Sync |
I restart Cisco Unified CCX Engine, but after 2 minutes all subsystems of CCX Engine went to shutdown state.
10-09-2012 07:29 AM
Hi,
If this is not in production, please try upgrading it to the latest SU on this version and check.
Thanks,
Anand
01-27-2015 12:13 AM
Hey All,
Did we ever get an answer for this, besides 'Upgrade'. I am finding it hard to swallow that Cisco would market these two together without them playing well together.
Freddie Mac
02-02-2015 05:47 AM
Hi,
the problem turn out to be that our VMware was running on AMD processors. It should be Intel. Please note that those limitation is fixed with latest UCCX.
Best Regards,
Petko
01-13-2014 04:36 AM
Hi Anand,
I'm running into the same problem and I have the latest release 9.0.2SU1 ( 9.0.2.11001-24). Only the CM Telephony Subsystem stays in OUT OF SERVICE and therefore none of my CTI ports or Route points register.
124: Jan 09 13:17:47.709 CET %MIVR-MGR_MGR-7-UNK: com.cisco.channel.impl.ChannelManagerImpl.mgrmgrstate=OUT_OF_SERVICE
125: Jan 09 13:17:47.709 CET %MIVR-MGR_MGR-7-UNK: com.cisco.session.deadlock.count=10
Any idea? I'll check the bug toolkit as I understand this might be a wel-known deadlock issue.
Thanks!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide