Hello,
I've managed to create scripts before, but seems that i'm stuck to finnish a basic one.
I'm trying to create a script which will have only one Queue without any filter options to choose from after listening to the main prompt, I want it as follows :
Welcome prompt
Select a ressource from the queue
if : connected == Call is taken by an agent)
else : call hold / unhold & and play the Wait_in_queue_prompt
This order seems logic to me, but somehow it doesn't work, i'm used to use menus to make it work, but in this case I don't want the caller to select any number in his keypad to get someone. just a welcome prompt ==> queued call or connected instantly
unfortunately can't use debug to see where it gets stuck (connected anonymously) because i'm not in client's office right now
script screenshot in the attachments sectio
Thank you
