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Running Finesse 10.6 and CUCM 10.5 which is running well for the most part. This is a small deployment with under 10 users, but occasionally some users are unable to login in the morning. The /desktop page doesn't load and they are stuck waiting unti...

Hello, I am looking for assistance with call variable layouts.  I created a new call variable layout and am using it by calling it from the script with user.layout from the ECC Variables.  I was able to get the calling number from callVariable1, the ...

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B_VOIP_NE by Level 1
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Resolved! Scipt editing

Hello, We currently have scripts in place to gives the customer the option to be transfered to the voicemail line and leave their info. for a call back. Im attempting to edit these scripts to add a statement that says if there are greater than 9 call...

We are running UCCX 10.6(1)SU2 and just enabled Finesse so we can use mixed mode to get the feel of Finesse before we migrate agents to Finesse and ultimately upgrade to 11.5(1). My question is regarding the Call Variables Layout. We use our CSQ's fo...

Hi Team , i am facing one issue in logging for finesse Gadget, How to create the Module in XML ?it's HTML file possible to Create module ??? if its possible please share format Code.we have to initiate the Module for finesse then only we have to map ...

Roy_11 by Spotlight
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Resolved! Contact Center

Q.1 Applications such as CAD, Supervisor Agent Desktop or Cisco Finesse, do they directly talk to the uccx? Like for phones which agent's phone should ring depends on the agent states like Ready or Not Ready, etc. If I'm not wrong it's the uccx which...