Resolved! Custom Gadgets for Cisco Finesse
Hi All Thanks all in advance !!! Can anyone please tell me where to upload Custom Gadgets for Cisco Finesse ? Where can we store them ?
Forum Posts
Hi All,Is it possible to create a custom Report Definition with multiple data sources? I would like to create a report that uses data from UCCE Historical DB and CVP Reporting DB. So far it seems that a Report Definition can query only a single data ...
Running Finesse 10.6 and CUCM 10.5 which is running well for the most part. This is a small deployment with under 10 users, but occasionally some users are unable to login in the morning. The /desktop page doesn't load and they are stuck waiting unti...
Resolved! UCCX MAx CSQ we can create
We are support UCCX 10.6 ..we are facing issue where customer asking Maximum no. of CSQ's we can generate in CCX
HI, In full disclosure I'm not a SW eng., I'm a VOIP/IP telephony engineer...so there's a lot that I'm naive to when it comes to SW...so bear with me, please!We (Cogito) have a real-time voice analysis and recording product that provides real-time AI...
All, If anyone have CCX10.6 running, i need export from CUIC regarding Cisco Real-time reports.I need the zip file that contains all reports under Real-time CUIC. Amer
Hello, I am looking for assistance with call variable layouts. I created a new call variable layout and am using it by calling it from the script with user.layout from the ECC Variables. I was able to get the calling number from callVariable1, the ...
Resolved! Scipt editing
Hello, We currently have scripts in place to gives the customer the option to be transfered to the voicemail line and leave their info. for a call back. Im attempting to edit these scripts to add a statement that says if there are greater than 9 call...
Guys,I need your help here!I have deployed UCCX Outbound Campaigns (Preview/Progressive/Predictive) which are Agent based.Preview is working fine.I am facing issues with Progressive&Predictive. Import contacts are loaded to dialer and the calls are s...
Hi, I'm facing a issue where one agent in contact centre is going to reserve mode continously but not routed with any calls. When pulling the MIVR logs i'm getting the below error. Can some one assist us in finding the exact issue? Line 1904: 1023026...
Resolved! Finesse Call Variables Layout
We are running UCCX 10.6(1)SU2 and just enabled Finesse so we can use mixed mode to get the feel of Finesse before we migrate agents to Finesse and ultimately upgrade to 11.5(1). My question is regarding the Call Variables Layout. We use our CSQ's fo...
Hi Team , i am facing one issue in logging for finesse Gadget, How to create the Module in XML ?it's HTML file possible to Create module ??? if its possible please share format Code.we have to initiate the Module for finesse then only we have to map ...
Good day members. I am new in this forum. we are using UCCX in our call center set up. when running Historical reports, specifically 'Agent Call Summary Report', i come across the above two terms, i.e Inbound Non-ACD on IPCC as well as Non-IPCC on U...
Hello, I am looking for a help on dealing a certain scenario, please let me know what CVP elements need to be done to solve that? 1. ICM Invokes a VXML Application(App1)2. App1 Calls another App2[Seperate VXML Application] - SubDialog3. App2 is now w...
Resolved! Contact Center
Q.1 Applications such as CAD, Supervisor Agent Desktop or Cisco Finesse, do they directly talk to the uccx? Like for phones which agent's phone should ring depends on the agent states like Ready or Not Ready, etc. If I'm not wrong it's the uccx which...
