CCX Scripting Help

[corpops01]

We need some expert eyes on a CCX application / Script with regards to CCB (Courtesy Call back). I know opening a TAC case is out since they do not support custom scripting etc. Our issues is when the client calls into the queue, it askes for their phone number and hangs up. Then the call should go into the queue for callback but this never happens. We have several other queues that work properly with CCB. We have no experts here so I'm looking for help. How can we open a paid TAC case for this? Thank you

[dekwan]

Hi,

As you stated, TAC typically doesn't support custom scripting. Unfortunately DevNet doesn't have the expertise to help either.

There are a few folks here in this community forum who know a lot about CCX scripting though. Hopefully they can chime in.

Thanx,

Denise

[corpops01 · Accepted solution]

Thank you Denise, we were able to get help through our Cisco rep