11-14-2021 01:42 AM - edited 11-14-2021 03:24 AM
Dears,
Issue - Trying to add a 3rdpartygadget on finesse, but any changes that is made on to the desktop layout XML is not getting saved even after successfully pressing the save button. It shows the default layout XML after saving.
We tried restarting the servers and issue still persist.
Error Message - Team resource failed to update :Desktop Layout
.
Please advise
11-14-2021 04:43 AM
There is a known bug addressing this, can't find what it is right now. If i remember correctly if you switch browsers it will go away.
david
11-14-2021 05:30 AM
Hi David,
Thanks for the response.
But I tried using both Chrome and Firefox and it gives me the same error.
Ashik
11-15-2021 03:03 AM
Sounds this issue to below bug - which was resolved on the lastest ES.
Do you have the latest ES installed on your Finesse 12.5?
https://www.cisco.com/web/software/284259728/158726/ReadMe_Cisco_Finesse_Release_1251_ES8.pdf
Bug: CSCvv54659 Random teams lost mapping with the desktop layouts, reason
(also try deleting all cache from your browser before logging into Finesse) - CTRL+SHIFT+DEL)
Regards,
Gerry
11-15-2021 05:42 AM
Hi,
Thanks for our response.
Actually I have installed the mentioned patch update.
I am able to make changes on the Layout XML if iam using the XML editor.
The issue happens if am using the text editor in finesse.
Attached is the console error while iam trying to save the changes in text editor.
Please advise for a solution.
Ashik
04-26-2022 08:23 AM
A very late reply so possibly of no use to you now but you should only get that error in the SPOG. If you make the changes in cfadmin then it'll work.
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