CDR problem

[kolkatagtc]

I find that there's no data populating from Feb21st in the CDR Database in CCM 4.0 which I am using.

Need help.

[adignan]

1. Go to your CallManager Publisher browse to C:\Program Files\Cisco\CDR\Call Detail\CDR

2. Do you see a bunch of files in there? If so, go to CM Serviceability page (http://x.x.x.x/CCMService/main.asp) > Tools > Control Center > Select Publisher > and restart "CDR Insert Service"

3. If there AREN'T files backed up in that directory to the Subscriber and Restart the following services:

Cisco Database Layer Monitor

Cisco RIS Data Collector

That should fix it.

[kolkatagtc]

These settings are there. There are files minute wise in the Subscriber's CDR directory. But there are no records coming in the Publisher CDR Database. I have restarted the services also and then tried to take out the Gateway Utilization "Day of the Week" but still it says that there's no data after 21st Feb. I dont know why. All settings in Enterprise Parameter's are checked and all are fine but still the reports are not working.

[adignan]

Are there files in the publishers CDR Directory (C:\Program Files\Cisco\Call Detail\CDR)?

[kolkatagtc]

No, there's no files in the CDR Directory in the Pub but there's files generated and stored minute wise in the Subscriber's CDR Directory.

[kolkatagtc]

No, there's no files in the CDR Directory in the Pub but there's files generated and stored minute wise in the Subscriber's CDR Directory.

[kolkatagtc]

Hi Adignan,

Any other parameters which we need to check. Its still not working....

[rmwall]

Can the subscribers reach the UNC path specified in the Enterprise parameters? Does this NT share (which is configured on c:\Program Files\cisco\CallDetail) have the correct permissions on the share and on the securities tab?

[kolkatagtc]

Hi,

The permissions are proper. But how could i go for checking that the Sunscribers whether reach the UNC path ?

Thanks