An agent conferences in an IVR using a Dialed number plan number. The IVR sets a call variable and then drops out. The call variable is not seen at the agent desktop. Does any one know how to get the variable at the desktop
Hi all. About a TTS installation on a CRA Server. The TTS language selection may be different from the languages that I've selected earlier during the CRA installation? I know it cannot be done so for the ASR installation but what about the TTS one?T...
Hi all.Which is the difference between the "Nuance Vocalizer" and the "Nuance Speech Server" ? I mean, I've to install the TTS Subsystem, so, have I to install the "Nuance Vocalizer" and the "Nuance Speech Server" too? Thanks for any help.
I have noticed a number of calls in the Terminatio_Call_Detail without a CallReference and ANI. Could somebody explain me as to why this is happening? Also, can these entries be considered as short calls and in reports can these be related to calls n...
IPCC Express 3.5.3Some agents are complaining that the ent data pop is launching too slowing so that cannot answer the caller appropriately. I know they can have the CAD as always open, but is there a way in the script to show the ent data, delay fo...
I am looking for a way to determine the age of the current contact during script execution. Something like a step that would return the current age of the current contact in seconds, so this could be stored in a variable and compared to a trigger val...
I have a situation where I am going to have a "war room" for a conversion. We are going to have shifts of people on the phones to handle any questions. Each user has particular skill levels for different skills. The problem I am faced with is that ...
Unable to login into to agent desktop. It's Fresh installation.IPCC express 3.5(3) with AD integration.When i try to login into the agent desktop, I get the following error message"unable to connect to directory services"But from the desktop adminis...
Hi!I've been searching the contact center forum for 2 days now, trying to find a hint on how to do this: I have one of those icd.aef scripts, which is working fine for what my customer wants. The problem I am having is that their agents (3 of them) d...
While the call is in the CTI port waiting to be assigned to an agent, the caller receive as ringback tone something similar to a busy tone but slower. What I have to change to have the normal ringback tone?Thanks
I have a request from a customer running CRS 3.1.3 that they be able to run a custom report as to steps and prompts through the IVR. For instance the want to see how far the call goes through the IVR before they opt to zero out to a queue and or hang...
Dear All,It is likely that IPCC Config, Application and Script are stored in IPT Directory and Repository (which is located at Callmanager server)What will happen if I reinstall the Callmanager server?Can I restore the config, application and script ...
Is there a way to increase the ring duration when IPCC pass the call to an agent?I tried increasing the setting on the callmanager side (V4.0.2) but it didn't help so I'm guessing there might be a setting on the IPCC side.Thanks
Hi I have trying to implement CRS 3.5 with ICM 6.0 in Lab Scenario. The ICM subsystem is out of service. Error receiving data from VRULast API Error [10053]: An established connection was aborted by the software in your host machine.Forcing Mutex rel...
