Has anyone out there used other software such as Dameware to remote into their IPCC servers? I have not found anything stating you cannot but I am going on the assumtion that it is not supported by Cisco. I am looking for something better than VNC.
Our customer has a customer database on the IPCC server(understand Cisco doesn't like a customer database on IPCC server). Now we'll upgrade this IPCC server to a high end server. I can use BARS to restore IPCC related information(database, config). ...
IPCC Express Enhanced Ver. 3.5(3)Is there a way to trigger recording via custom workflow on outbound calls made from the ICD line? Inbound calls record fine automatically using the 'Answered' event. I've programmed record start/stop macro buttons tha...
Hi,Can anyone tell how one can add "Views" instead of "tables" in Field Selection in DB GET.Further to this does IPCC express support "Views" as Database Field.Regards,Ahmer
Hi! I would like to find out if anyone has ever developed a script that will terminate an incoming call and then call the caller back (using CLI to get the number). After that the script must connect to call to another number. Is this possible?
I'm running CRS 3.5(3) with CCM 4.1.3sr1. They are installed on separated server.Both use an external Active Directory. When I finished the IPCC installation I am not able to access the first time configuration page. I get the error "page cannot be f...
I can send a call to a logged on, READY agent, I can send a call to the IVR using Trans Route to VRU, I cannot Queue the call on the IVR using a Q to Skill Group node. Help!
I currently am running ISN 2.1 HF 24 and have been advised to perform 30 day reboots. There is multiple defects in software that can lead to Voice Browser failure. One of the bugs I am tracking is CSCma26552. Is anyone else doing ISN server reboot...
Is there a way with the Cisco supervisor desktop to record calls as soon as the agent answers the phone? We seem to loose the greetings of the calls because of having to attempt to click the person's extension and then click the record button.
There is a problem with the customer: 1. Using web form to submit callback number2. HTTP trigger receive number3. “Place Call” to call to the callback number4. If successful, using “Select Resource” to route to an agent5. ...
My customer is getting the following pop-up error when installing the supervisor desktop:"An error occurred reading the registry key:APP Version. Setup will exit."He did mention that he un-installed the agent in the past because it conflicted with an...
Hello,I have ICM 5.0 in duplex system .If I decide to move Side B which includes routerB/LoggerB,PG1B,PG2B what are the precautions that needs to be taken. These will have IP changes also.
Hi all,I have a customer with premium, 20 seats. This means 40 full IVR ports.I need to deploy 2 applications.one will be just playinga prompt and redirecting calls to an external number, the other will be using the 20 agents. How many cti ports shou...
