CIM WIM/EIM sql templates for developing custom reports

[Rodrigo Covarrubias]

Hi there,

We want to create custom reports from eGReport Database, where I can find the SQL queries are used in the reports are available from Report Console and then I'd be able to develop my custom reports?

Thanks for your give a look into this.

[Ravindra Adhav]

In CIM you can find tables including  "_SMY" in their name in reportsDB are holding the reports Data.

I would suggest to consult eGain PS or Cisco AS while desiging custom queries to get accurate outputs. As some of column names could be confusing to you without Data model guide.