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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! fast busy tone while dialing UCCX trigger

Hello,We had an outage few days back. The issue was “Unable to hear welcome prompt while dialing UCCX trigger number or TFN” we were getting fast busy tone. I just restarted CCX engine service and got resolved the issue. IVR ports were free during th...

Shaijala by Beginner
  • 3046 Views
  • 1 replies
  • 0 Helpful votes

Resolved! Real Time Reports Question

When I'm looking at the "Application Tasks Summary", what length of time is it showing me as "Completed".  I noticed when I left on Friday that my main greeting was hovering around 6000.  Tody its at 500.  Does it show for the day, or the week, or so...

uccx lan/wan deployment requirement

Hi All,I have a ccx case opened with Cisco Tac.The issue is that I have a CCX HA and my client needs to reinstall the ccx subscriber with the new IP address scheme.After the reinstllation, I need to logon to the ccx subsricber for initial the ccx dat...

somjade.p by Beginner
  • 1534 Views
  • 8 replies
  • 0 Helpful votes

CUIC REPORT for 8.5

                   Dear Team Is there any way to get the SQL Queries for UCCE 8.5 and run it from Sql Server , also how we can get a report to calculate abandoned calls with percentage. Please advise we are face data calculation issue with exiting CU...

CUIC Agent Real-time reporting reason code

Hi,In CUIC agent real time report reason code for not ready it shows 50002 or integer we have configured in ICM.How we can display reason code as name which we have configured in icm like tea, coffee , meeting.CUIC version we are using 8.5.Regards,Di...

josdi03 by Beginner
  • 1677 Views
  • 3 replies
  • 0 Helpful votes

ICM - INTEGRITY CHECK ERROR

Hi,When I try to pass the integrity check in ICM 4.6.2 I receive the following error:Error found while checking: EnterpriseSkill_Group_Member:EAS class Peripherals require Skill_Group_Members to have Priority > 0.Can anybody tell me what it means an ...

Resolved! UCCE monitor and display to the display equipment

I use UCCE for my customer's call centernow my customer want our give them CRM some data about how many call in queue and how many call in agent and the scale about loss phone.then they will use the data display to the display equipment.how can i do ...

bo liu by Enthusiast
  • 388 Views
  • 2 replies
  • 0 Helpful votes

XML doc outside of CCX server

Hi,Is there any way to reference an XML document that isn't on the UCCX server?For holiday dates, I have always uploaded an XML document to the UCCX server.  But now I want to reference an XML document that isn't on the UCCX server.I've used the Crea...

Resolved! UCCX Version 8.5.1 - Change IP

Guys,I would like to change the IP address on my main UCCX Server which is part of a HA Pair. I have not built the 'Slave' box yet.Should I : Method A-Take DR Backup of existing Configure Call Manager to point at new addressBuild a new box with new I...

keanej by Participant
  • 2713 Views
  • 3 replies
  • 0 Helpful votes

Retreiving RealTime data for uccx

There is a realtime reporting applet in uccx web interface where the realtime data is available. My qiestion is how can I get those data for using those from some external system,like wallboard. The realtime reporting have active calls data which is ...