Hello,
We have an agent who's screen is not showing up as available in the AQM Live Monitoring tab. We are running AQM 11.5.1.444 and the screen recording software is currently installed on his PC. What am I missing? I can't figure out why he isn't able to be monitored for his screens. He is able to be live monitored for voice, it's just the screens that won't come up. He is licensed for AQM as well.