02-20-2014 04:12 PM
Hi David Lender
I can't seem to find the descriptions of the 'AGENT_TEAM_CONFIG_REQ' call and the 'AGENT_TEAM_CONFIG_CONF' anywhere in these documents: CTI Server Protocol v13, v15, v16.
Could you shred some light on this?
I need to know what fields are required when calling AGENT_TEAM_CONFI_REQ and
what fields are present in AGENT_TEAM_CONF_CONF to extract data.
These documents do, however, list 'AGENT_TEAM_CONFIG_REQ' as having Message Id = 126
and 'AGENT_TEAM_CONFIG_CONF' as having MessageId = 127.
Thanks so much,
-Petrus
Solved! Go to Solution.
02-21-2014 11:18 AM
CTI Server Protocol (GED-188) does not provide agent team config req or conf messages. They are reserved but not used.
02-21-2014 11:18 AM
CTI Server Protocol (GED-188) does not provide agent team config req or conf messages. They are reserved but not used.
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