06-09-2009 08:04 AM - edited 03-14-2019 04:11 AM
Hi
we have uccx 7 with HA. The secondary server has the Cisco Desktop Sync Service shown as stopped (Red-cross) in the control center.
How can it be started?
Thanks.
06-10-2009 01:33 AM
For benefit of others who have / might face the same issue:
Used the UCCX Install CD on the secondary server and did a "REPAIR" option, rebooted the server. The Cisco Desktop Sync Service is back in-service and working now.
09-21-2009 07:48 AM
X2... Fixed it for me too.
09-25-2010 01:23 AM
Dear,
I have exactly 100% the same issue, just want to check when you did the repair from the CD, what SR and Build you are running?
I'm currrently running 7.0(1)SR05_Build504
Regards,
09-25-2010 07:15 AM
Hi
Running a repair is probably overkill for this; the service has basically disabled as it has crashed more than a few times in a short period of time. It can happen to any UCCX service.
You can enable the process by using the CCX Serviceability Tool from Start/Programs (see:http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808278d8.shtml)
OR by editng the registry (see:https://supportforums.cisco.com/thread/272334)
Regards
Aaron
Please rate helpful posts...
09-25-2010 07:45 PM
Every thing went fine after enabling the "Cisco Desktop Sync Service" from the seviceability. many thanks
05-30-2012 07:20 PM
Worked for me (vmware, no HA), thanks so much.
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