Cisco Finesse 11.5.1.10000-66 fresh installation - Critical Error

[Nitin.Lokhande]

Dear Team,

We are trying to install Cisco Finesse 11.5 in UCCE environment.Have applied OVA template at the beginning and started the installation.It went all well up to installing the DB components.while installing the 5 components it successfully installed 4 components out of that but failed on 5th component with below error.

Critical Error

The installation has encountered a unrecoverable internal error.For further assistance report the following information to your support provider.

Failed to install infrastructure_post components

The system will halt.

we are having below configuration

Exsi version - 5.5.0

VMware version -vmx-09

UCS server - UCSC-C240-M3L

Can you please advise.

[Ratheesh Kumar]

Hi there

Tracing just from this will be tough. Could you share the install logs ?

Hope this helps!

Cheers
Rath!

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[Nitin.Lokhande]

Hi Ratheesh,

Thanks for your response.

We've not provided any SFTP server details at the beginning.In that case how would we pull out the install logs.As when we clicked on "continue" to dump the diagnostics information before halting option. we are getting below message on screen "Dumping diagnostics to the serial port is complete.Continue to halt.

How to do get the logs? 

Thanks in advance.

[Ratheesh Kumar]

Please check this procedure hope it helps
https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116577-technote-UC-00.html
http://ucpro.ca/2016/04/how-to-dump-install-logs-to-serial-port-the-proper-way/


Hope this Helps
Cheers
Rath!

***Please rate helpful posts***

[Nitin.Lokhande]

Hi Ratheesh,

Thanks for the detailed procedure to collect the install logs.

I managed to pull out the logs. 

Not able to trace any useful info....might be not looking at correct file.Let me know what file i should check for as having trouble uploading the collected logs.

I've gone through the couple of dbl_installdb000.log and noticed below.

<regexp>^[-_\w\d]{0,64}$</regexp>
<onValidationErrorShowMessage>Admin username cannot be one of apache, daemon, nobody, root, shutdown. It must be between 1 and 64 characters long.</onValidationErrorShowMessage>

Could you please share your valuable thoughts on this.

Thanks

[Slavik Bialik]

I would try to download the bootable ISO again from Cisco, and re-upload it to the data store of the ESX. Maybe your ISO is corrupted in some way.

[Nitin.Lokhande]

Hi Bialik - Thanks for your response.

I will prefer that option once gone through the install logs.

Best Regards,

Nitin

[keshepar]

Few things to double check

• NTP
• DNS for both reverse and forward lookup
• When it asks you to do the media check during the initial configuration say 'Yes'
• Verify that ports in this guide are not blocked by a firewall: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/installation/guide/CFIN_BK_CA0E68AE_00_cisco-finesse-installation-and-upgrade-1051/CFIN_BK_CA0E68AE_00_cisco-finesse-installation-and-upgrade-1051_ap...