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Cisco Finesse 11.5 - Default Reporting Gadgets

Dear Experts,

 

Could I ask what are the default reporting gadgets available in Cisco Agent Desktop and Cisco Supervisor Desktop in UCCE Finesse 11.5? (ie) What are the configurable (by Finesse Admin) gadgets for UCCE 11.5 for the agent and supervisor?

 

For example below is the configurable Unified CCX 11.5

https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730883.pdf

 

  • Agent CSQ Statistics Report
  • Agent Team Summary Report
  • Agent State History (Agent State Log Report)
  • Agent Call History (Agent Call Log Report)
  • My Statistics tab
  • Agent Statistics Report

Thanks for your time and help.

 

Best 

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