Cisco Finesse 11.5 Email issue

[Rohit Mangotra]

Hi,

I have got 2 questionns regarding email with Cisco finesse 11.5

1. When I loggin to Cisco Finesse with email queue and I receive an email I can reply and forward but I am not able to change the SUBJECT LINE. Is there a way to edit the subject line when reply or forward in Cisco Finesse?

2. When loggin to Cisco finesse and taking calls can I use email queue with another account? for example if I am logged in with test 1 and taking my normal calls is it possible to use another account test 2 just for email in same loggedin finesse window?

I would really appreciate if someone could guide me in right direction.

Thank You,

Kind Regards

Rohit.

[Konstantin Vaksin]

What are you talking about?
UCCE with ECE or UCCX with SM?

Regards,
Kostia

[Rohit Mangotra]

Hi,

I am talking about UCCX with SM.

Thanks & Regards
Rohit.

[Rohit Mangotra]

Hi,

The exact version of Finesse that I am using is Cisco Finesse Administration v11.6(2)

Thanks
Rohit.