hi, I have tried to understand the licensing of the VVB. Seem that it is related with the CVP VXML Ports. Currently, we use a CVP with ISR G2 gateway (we bought FL-VXML licenses per gateway ) and we want to move to CVP + VVB (in ESXi). The license ...
Hello, Have a problem with the CUICWhen I click one of the lists in the report, it doesn't show anything filters to get the reportNeed help for this I give the sample picture here Thanks in advanced
I am running UCCX 11.6 and CUCM 11.5 . It is configured in wan HA mode. Site "A" has two CUCM's main UCCX , th CTI Mgr , RMCM and AXL registered to site "A". Site "B" has two cucm's and secondary UCCX to test we shut down site "A" cucm's and left pr...
Is there a way to get a list of all agents assigned to a specific attribute or PQ?? Thank you
Hello,I am writing a class file for 'end call' in studio that does a rest call (post) to a CRM for attaching recordings to incident records from my IVR/VXML application. My code works fine stand-alone, but when trying to run in CVP/VXML I am getting...
We have a deployment that is using Finesse only and added an HA node to the environment. Finesse has been activated on the new HA node and everything appears to be in service. Can receive inbound calls with HA node is Master. Ran the client update...
Wondering whether possible to transfer the ongoing chat session to voice call queue by from ECE Gadget as quick response or trigger voice call from agent side?ECE 11.6 , ES9 Aqua template. Thanks,Thanveer
What is the best way to send out an automated email to a certain distribution list for when All Agents have not been available for 15 minutes and no one is available to take calls? I'm thinking I can put something in the script for this queue, just ...
Hi Guys, I need some guidance with UCCX scripting. Once inbound call is answered by an agent, is it possible to get an acknowledgement from caller during the call by transferring them to another IVR, where a prompt plays the message to record the cal...
Very difficult situation here. My UCCX script has nothing to do with agents or call queues. Starting from the ground up I have created a CCG, 5 CTI ports, CSS = Yellow, PARTITION = Blue, REDIRECT CSS (any one of the 3 choices, tried them all). Then ...
While browsing the CTI server message reference, I noticed that a fair number of messages (Starting from message type 160) is missing from the documentation. Are these just unspecified, or are they found somewhere else?https://www.cisco.com/c/en/us/t...
Hey all your Cisco Call Center users,experts,admins. I just wanted to make admins aware that when you are running Cisco UCCX 11.6 with Cisco Quality Management Call Recording and you have QM licenses seats, they will no longer exist when upgrading to...
Hey all. Working with a call center group using UCCX 11.6.2/Finesse Desktop. I'm trying to help the supervisor figure out why we are seeing some Not Ready - Non ACD Offhook states in their reporting. My understanding is Not Ready - Non ACD Offhook is...
Team, Is it possible to play some music while collecting DTMF input from the caller?. The user requirement is, we need to play some continuous music at the background while collecting the DTMF input. Means, IVR will play some music at the same time D...
In my environment we have some additional requirements for live agent monitoring that cannot be met by the stock live data reports.One of these requirements is a running total of not ready time broken down by reason code. The stock "Recent State Hist...
