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Beginner

Cisco Finesse 11.5 Email issue

Hi,

 

I have got 2 questionns regarding email with Cisco finesse 11.5

 

1. When I loggin to Cisco Finesse with email queue and I receive an email I can reply and forward but I am not able to change the SUBJECT LINE. Is there a way to edit the subject line when reply or forward in Cisco Finesse?

 

2. When loggin to Cisco finesse and taking calls can I use email queue with another account? for example if I am logged in with test 1 and taking my normal calls is it possible to use another account test 2 just for email in same loggedin finesse window?

 

I would really appreciate if someone could guide me in right direction.

 

Thank You,

Kind Regards

Rohit.

 

 

3 REPLIES 3
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Cisco Employee

What are you talking about?
UCCE with ECE or UCCX with SM?

Regards,
Kostia
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Hi,

I am talking about UCCX with SM.

Thanks & Regards
Rohit.
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Hi,

The exact version of Finesse that I am using is Cisco Finesse Administration v11.6(2)

Thanks
Rohit.
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