06-14-2020 10:12 PM
Hi,
I have got 2 questionns regarding email with Cisco finesse 11.5
1. When I loggin to Cisco Finesse with email queue and I receive an email I can reply and forward but I am not able to change the SUBJECT LINE. Is there a way to edit the subject line when reply or forward in Cisco Finesse?
2. When loggin to Cisco finesse and taking calls can I use email queue with another account? for example if I am logged in with test 1 and taking my normal calls is it possible to use another account test 2 just for email in same loggedin finesse window?
I would really appreciate if someone could guide me in right direction.
Thank You,
Kind Regards
Rohit.
06-14-2020 10:42 PM
06-14-2020 10:49 PM
06-15-2020 06:30 PM
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