09-24-2018 01:17 PM - edited 03-15-2019 06:41 AM
Hi Deepak,
When i wright this query somereason getting this error
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
<layout>
<role>Agent</role>
<page>
<gadget>/desktop/gadgets/CallControl.jsp</gadget>
</page>
<tabs>
<tab>
<id>home</id>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/QueueStats/queueStatsGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>callHistory</id>
<label>Call History</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/CallHistory/callHistoryGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
</tabs>
</layout>
<!-- Start of the Supervisor Layout -->
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/gadgets/CallControl.jsp</gadget>
</page>
<tabs>
<tab>
<id>home</id>
<label>finesse.container.tabs.supervisor.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>/desktop/gadgets/TeamPerformance.jsp</gadget>
<gadget>/3rdpartygadget/files/QueueStats/queueStatsGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>callHistory</id>
<label>Call History</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/CallHistory/callHistoryGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>cuicRealTime</id>
<label>Real Time Reports</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/CUIC_Permalink_Gadget/Team_AgentState.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>CCEAdmin</id>
<label>CCE Admin</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/CCEAdmin/ReSkill.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
</tabs>
</layout>
</finesseLayout>
09-24-2018 08:04 PM
Just a shot in the dark:
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/gadgets/TeamPerformance.jsp</gadget>
</page>
<tabs>
<tab>
<id>home</id>
<label>finesse.container.tabs.supervisor.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/QueueStats/queueStatsGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>callHistory</id>
<label>Call History</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/CallHistory/callHistoryGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>cuicRealTime</id>
<label>Real Time Reports</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/CUIC_Permalink_Gadget/Team_AgentState.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>CCEAdmin</id>
<label>CCE Admin</label>
<columns>
<column>
<gadgets>
<gadget>/3rdpartygadget/files/CCEAdmin/ReSkill.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
</tabs>
</layout>
09-25-2018 06:15 AM
Sorry this still not working
09-26-2018 07:02 AM
Can you describe what you're trying to accomplish, the error you're getting, and what you've done to troubleshoot?
david
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