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Cisco finesse and oracle DB integration

Is it possible to integrate Cisco finesse and oracle DB, and if its OK can the agent read and write to the DB?

3 Replies 3

The question is rather broad, but yeah you can connect really to anything. How easy depends on what APIs are available. I've not seen any examples publicly available.

 

david

Gerry O'Rourke
Spotlight
Spotlight

As David says below - the answer is yes.

 

You don't use the Finesse gadget API to connect to a Oracle Backend.

Your Finesse gadget can be written in any language a hosted on a external Web server. 

E.g. WebSphere / Tomcat / PHP etc.

 

The bit that Finesse sees / interprets is the Finesse JavaScript API - so you can catch / generate Finesse events (Answer, Call, Hold) and retrieve and set call variables.

 

Have a look at the Finesse Sample Gadgets.

 

Gerry

 

psharma001
Level 1
Level 1

Hello @Mohamed Abdullah ,
Check for the APIs. You can easily get the information from Cisco’s developer portal. However, to get the best out of this integration, you can unify the data from Oracle DB with Cisco’s telephony data, probably using a third-party unified agent desktop. This will give you a comprehensive view of data, which in turn will help in better interaction handling. 

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