Is there any way to use the built in grammars available via the Digits element to change the language? We need to be able to make use of the es-ES language that is installed for Nuance Recognizer for menu options and digit collection (pay amounts, a...
Forum Posts
Hi Experts I'm having some requirement to show some statistics in Finesse Desktop, So what I thought to make a REST call to CUIC and get some statictiscs (including callvariable data) and filter from the calling number in js script. Anyone having som...
Hi,emailIs it possible to implement the ECE post chat survey outside of the sample webchat?For example on facebook messenger.Can I use this API(attached)? What is SID?Best Regards,Edwin R
Hi Everyone, I am using Cisco sandbox Packaged Contact Center Enterprise 12.0(1) Sandbox (with Finesse & Task Routing) lab for some testing, I am looking for some of the features for it and those I could not find it. 1. Is it possible to configure t...
Sorry - opened in error.
Hello, I am trying to send an HTML request from Finesse to our servicenow instance so that when a call is answered, a ticket gets created automatically with the assigned to populated as the engineer who answered the call. The SNOW instance has a serv...
Resolved! UCCX Finesse Workflow for Email
My goal is to pass email related information from UCCX Finesse workflow to my case management system each time a new email is accepted/handled by the agent1. How can i pass the following information (customer email address, email subject, date time, ...
Resolved! Finesse API Phonebook Contact ID query
Hi, I've made a gadget to edit phonebooks and when I 'PUT' the xml to the phonebook the Contact ID is incremented. If I pass this value to edit a name it is ignored. If I edit the phonebook from usual Finesse admin the ID stays the same. Here is th...
Hi, Can someone explain how I can add a historical gadget to the Finesse web interface for operators?UCCX version 12.0.1.I added the code snippet below to the default layout, but I get an error in the gadget window in the web operator interface "Erro...
Resolved! uccx custom jar file logging directory
Hi teams,Our developers developed a jar file to use in uccx for communicate customers database (rest api server). However if something happens we want to collect logs. Our developers ask which director we should point for logging in jar file. In case...
Is it possible to integrate Cisco finesse and oracle DB, and if its OK can the agent read and write to the DB?
Hi, Is there any scaffolding project to developing Finesse Gadgets (v12.0) with the UI of Cisco, as the stock gadget? I'm searching for an example like the Advanced Capabilities Gadget. I tried to inspect the gadget but the code is uglified. Thanks,
Hi ,I am using a custom jar file, uploaded the jar in document management, moved to Classpath using Custom File Configuration page in appadmin page. Restarted the UCCX engine, Appadmin service and UCCX editor. The methods and variables of the custom ...
HiWe have problem with cisco finesse. While having CAD, we could define timer action and after 1 minute could change the agent state from not ready to ready. Is it possible to have such a feature in finesse to change Ring No Answer ( Not ready) state...
Hello, I would like to know if there is a Screenpop Gadget available for Release 12.X (12.0 or 12.5)? I can only find versions till v11.0. Or is it possible to use the Gadget from version 11.0 in 12.X? Regards,Benjamin
