The team summary report on CISCO Finesse with a supervisor login is showing more calls handled than offered can someone put this into simple terms why? and how to resolve? this is also affecting the stats on an agents login I currently have an agent showing as offered 47 calls presented 140 calls handled.
Excuse my ignorance but what is a TAC case? I am very new to this thanks for your responses
TAC is Cisco's support team. They can identify if you're running into a bug and get you a fix.
david
Thanks I will raise a TAC but need to get the contract info from the powers that be
So I cannot raise a TAC case as my organisation uses a 3rd party called Bloc but still having this issue but it only seems to happen on one of the call queues