Cisco Finesse Chrome Logout 255

[Prasanth Abraham]

We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason). If the agents uses IE or FF they dont facing this issue. Our chrome version is  64.0.3282.167 (Official Build) (32-bit)

[phifdd4305]

Did you ever find the root cause for this behavior? I see a bug that is for older versions of Finesse but I'm seeing it on 11.5 as well.

https://quickview.cloudapps.cisco.com/quickview/bug/CSCuy26881

[Tudor Adrian Negru]

I had the same issue with one of our UCCX/Finesse contact centers and eventually we found out that this is happening due to a Chrome browser flag called Automatic tab discarding. 

By default, this flag is set to Enabled so when the system's used memory is reaching upper limits, Chrome simply chokes sessions running in background tabs. If your agent's logged into Finesse but actively working on another tab, Finesse is going to get choked by Chrome intentionally.

Toggling this flag to Disabled (https://www.guidingtech.com/stop-chrome-reloading-tabs-automatically-switching/) fixes the issue. 

[bill.king1]

You may find this post helpful as well.

https://community.cisco.com/t5/contact-center/finesse-agents-suffering-from-automatictabdiscarding-chrome/td-p/3777761