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Hi AllWe are trying to fetch queue statistics through WxCC API https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics is not real-time.The results is only refreshed every 15 mins. And if we display the statistics such as “totalE...
Hi All We are planning to change our purge schedule of the UCCX server from 90 months to 36 months. Before doing this change, we are exploring any easy methods to save the old CUIC reports. Instead downloading each report by month wise if there is ...
We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason)....
We are experiencing an error on Finesse when we enter any extension on the keypad to do a call transfer "Error : Cannot perform operation. Error Code: CTI-3"
Thanks
Prash
Hi All
I do have a doubt regarding with the integration of Cisco attendant console with CUCM. Once the CTI Route points and ports are configured and registered with CUCM, how will we configure the call flow from main number to the attendant console ...
It is pretty straight forward upgrade from 11.5 to 11.6You can follow this guidehttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/install/guide/uccx_b_unified_1162install-and-upgrade/uccx_b_unified_116...
Thanks Jitender.
I was comparing with CDR data and this output. Wondering which field in CDR ( the data we export as csv) will be the "No.of Calls Handled/Answered". Similarly for other fields too. We were thinking to automate this task and if we ca...
Thanks for the reply.I made the changes as you mentioned and again installed and still am facing the same issue. Below is the is screenshot which the error showing while installing.And the change which I made on VMWare isRegardsPrasanth Thomas Abraha...
