Hi AllWe are trying to fetch queue statistics through WxCC API https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics is not real-time.The results is only refreshed every  15 mins. And if we display the statistics such as “totalE...

Hi All We are planning to change our purge schedule of the UCCX server from 90 months to 36 months. Before doing this change, we are exploring any easy methods to save the old  CUIC reports. Instead downloading each report  by month wise if there is ...

We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason)....

We are experiencing an error on Finesse when we enter any extension on the keypad to do a call transfer "Error : Cannot perform operation. Error Code: CTI-3"   Thanks  Prash  

Hi All I do have a doubt regarding with the integration of Cisco attendant console with CUCM. Once the CTI Route points and ports are configured and registered with CUCM, how will we configure the call flow from main number to the attendant console ...