12-03-2014 04:58 AM
Hi all im try to integrate cisco finesse 10.1 with Sage CRM. Any sugestion or manual to made that?
Solved! Go to Solution.
12-04-2014 02:28 PM
Hey Jaime,
The only thing I can recommend from the Finesse side is the Finesse Developer Guide obviously. On the DevNet site there is also a NonGadgetSample, but that is written as a standalone Web Application (to run outside of finesse). I am not familiar with Sage CRM, so don’t know their integration methodologies. A lot of CRM’s do this in “connectors” (where you implement something in the server side). The complexity of an integration like this really depends on their capabilities.
Thanks,
g.
Gary Olmsted
Technical Leader & Finesse Architect
CBABU - Contact Center Software Development
12-04-2014 02:28 PM
Hey Jaime,
The only thing I can recommend from the Finesse side is the Finesse Developer Guide obviously. On the DevNet site there is also a NonGadgetSample, but that is written as a standalone Web Application (to run outside of finesse). I am not familiar with Sage CRM, so don’t know their integration methodologies. A lot of CRM’s do this in “connectors” (where you implement something in the server side). The complexity of an integration like this really depends on their capabilities.
Thanks,
g.
Gary Olmsted
Technical Leader & Finesse Architect
CBABU - Contact Center Software Development
01-08-2016 02:58 PM
Hi Gary,
The Nongadet sample not running in IE any version.
Any clue?
01-13-2016 09:54 AM
Any specific question, about what errors you are encountering?
01-14-2016 06:20 AM
LOG: network timeout retry 1
SCRIPT5007: Unable to get value of the property 'xml': object is null or undefined
jabberwerx.js, line 940 character 1
01-16-2016 12:45 AM
How to use finesse.10.1.5.js without gadget?
I wanted to integrate it with our crm.
01-16-2016 09:26 PM
Hoe to use finesse.js without using gadget?
I am not a gadget developer but I wanted to use the finesse.js to integrate
it in our CRM. can I use finesse.js without gadget.
How to initilize finesse.js?
01-16-2016 09:32 PM
can I create my own finesse UI by using finesse javascript library?
If yes then how?
01-18-2016 11:17 AM
You may access the Finesse APIs via REST or XMPP. You cannot use the Finesse.js file from a different application, outside of the Finesse Desktop.
01-20-2016 11:18 AM
Please send any js sdk for using finesse outside gadget
01-22-2016 10:20 AM
Well, there is no SDK. The developer guide outlines how to use the APIs.
And, there is a sample gadget, the non-gadget sample here...
01-22-2016 10:36 AM
But I don't know the exact result of the api after reading the guideline.
I found difficult to understand the complex scenarios like transfer call
and confrence call.
Please help to make me understand it.
01-22-2016 10:20 PM
Dear ewinget,
I m in danger because of this.
This is an emergency outage.
please reply soon
Regards,
01-25-2016 11:02 AM
Could you explain your architecture? For example, how are you integrating with your CRM? Is it being hosted in an IFRAME in your custom application? What specific data you trying to access from Finesse?
01-26-2016 10:09 PM
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