Cisco Finesse error

[ftindiavoice]

Dear TAC ,

We are getting frequently following error while using Cisco Finesse:

Error: Cannot authenticate with the notification service. there are may be configuration mismatch please contact your Admin

Desktop: Windows 8

IE Version: 11.

UCCX Version 10.5 SU1

So please provide me the solution asap.

[Manish Gogna]

Hi,

A few things that you can check / try:

1-      If the agent is using EM, associate device profile with Rmcm user

2-      Reduce the max number of calls to 2 and busy trigger to 1 for affected agent DN's

3-      Restart the following services:

*         Cisco Finesse tomcat service
*         Cisco Notification service

HTH

Manish

[Richard Simmons]

Did you get this resolved?

I have this issue for a single user, newly created - everything looks fine on their account.

The CCX cluster was restarted last night and the error still persists.

Thanks,

Richard

[kelvinffhan]

Did you get it resolved?

[Richard Simmons]

In my case the users were synced from LDAP, when I converted them to local users I was able to login with the password I had set. Once the user was synced again the issue persisted. I passed this to their AD team to investigate the user accounts, I think there was an issue with the passwords.

Hope this helps, sorry it's not a detailed fix.

Regards,

Richard

[kelvinffhan]

Thanks Richard,

Your case are similar with one of the bug if you are using uccx 10.5 base version I believe.

I have converted to Local Account but still no luck.

Has restarted multiple times for the notification as well.