Cisco Finesse notification_Outbound Campaign

[MohamedKhalilGuedri35759]

Hello team,

we have UCCE 10.5. we are testing the outbound campaign, Predictive dialing mode. Unfortunately, we are not getting either a sound notification or a popup to notify the agent of the incoming call.

Could anyone help us to fix this issue?

Thank you for your help and support 

[bill.king1]

You may want to consider upgrading to a newer version since 10.5 is pretty old/end of support, but you may find this thread that talks about some of your options of use.

https://community.cisco.com/t5/contact-center/outbound-campaign-predective-mode-notification-sound/td-p/4610868