We upgraded to 12.5 UCCE earlier this year. On previous versions, I have not had any issue creating CUIC based gadgets and adding them to Finesse prior to 12.5. I have created a new gadget, to the same design as previous gadgets and I haven't been a...
Forum Posts
Hi Guys, in most cases we use the "Set Call Type" node right before the queue to skill group node along with several other call types at diff intervals. I would like to pull all my call types references in scripts along with script name so I could u...
Hi~Guys~ What encryption method do I use to log in to the CVP OAMP? If you know and have the document, please share it. Thanks~
Hello - We are having an issue with one of our Call Center departments voicemail using UCCX (11.6(2)) scripting, Finesse Administration (11.6(2)) , CUC (11.5) and CUCM (11.5). The scenario plays out like this:During business hours, calls go to our ti...
Dear All, Cisco UCCE 12.6 provides native integration of Google CCAI for Conversational IVR & Agent Assist feature through Voice channel, Need to know that Cisco UCCE 12.6 has capability for Chat(Cisco ECE) with Google CCAI integration. How this ...
Resolved! Day of week and time of day xml
I'm looking for a central way to manage days of week and time day in a xml document for certain scripts. I have a group that will change out their hours around holidays on a regular basis and I find myself going into multiple scripts and adjusting th...
Hello, I am completely stumped out here. I configured PG2 in duplexed mode and i am unable to get ctisvr/JGW1/EAGPIM to go active. I have installed the JTAPI from the respective call manager for the JGW and i am able to see the phone associated to my...
Resolved! CUIC Report descrepency
Good morning I have a CSQ "AUTO" and I have several other agents with that skill but assigned to their own team, they help out on an as needed basis. Agent Summary report list all of them. Detailed call CSQ agent does not list them at all. any one ha...
I need some help to change the Call Priority for the one Agent. We have 2 options for Language Selection English& Arabic. If the Caller chooses English, then Agent Ext 1018 should have the least priority to receive that call, total number of Agnets a...
Hello team, we have UCCE 10.5. we are testing the outbound campaign, Predictive dialing mode. Unfortunately, we are not getting either a sound notification or a popup to notify the agent of the incoming call. Could anyone help us to fix this issue?...
We just upgraded from 11.6 to 12.5 SU2 UCCX. We have some custom reports and when we try to run them we get the error: cuicui.toolbar.errorcode.500.runReport If I try to edit the same report I get: Error while fetching the report from Database. Any...
We have ECE 12.5 collocated deployment. Is there any way to send/receive ECE chat transcript over mail for supervisor?
CUIC scheduled reports are not displaying correctly on user end when received. I am able to run reports directly with no issues. These same reports have worked with no issues until recently. Attached is an example. Any direction would be greatly...
Hi, I don't see a CUIC report and after looked in the Socialminer and CCX database I was also unable to find a table containing any UCCX Chat transcripts. I know a end user / customer can download a transcript of the chat at the end of the chat, but ...
Does anyone have any sample code for doing OATH 2.0 with CVP Studio Apps for a REST API element?I keep reading but can't seem to wrap my head around how it works, think maybe seeing would be believing.
