12-09-2016 10:23 AM - edited 03-14-2019 04:50 PM
hello support community
i have 2 questions regarding the operation of Cisco Finesse 11.0.
1. Is there a way to show a detailed list of calls in queue for a particular CSQ? i would like to see the list with the caller id numbers in the queue.
2. Is there some way to enable auto login for agents? so they don't have to open the web browser and set their state to "Ready".
Many thanks in advance
best regards,
Solved! Go to Solution.
12-10-2016 09:45 PM
1. Is there a way to show a detailed list of calls in queue for a particular CSQ? i would like to see the list with the caller id numbers in the queue.
Answer: This should be possible, refer below post that talks about displaying a historical report within Finesse Desktop. Below example talks about Contact Service Queue Activity Report but you will need to use Detailed Call CSQ Agent for this purpose that shows ANI information as well, steps will remain the same
https://supportforums.cisco.com/discussion/12960046/csq-asa-finesse#comment-11284396
2. Is there some way to enable auto login for agents? so they don't have to open the web browser and set their state to "Ready".
Answer: This is not possible
Regards
Deepak
12-10-2016 09:45 PM
1. Is there a way to show a detailed list of calls in queue for a particular CSQ? i would like to see the list with the caller id numbers in the queue.
Answer: This should be possible, refer below post that talks about displaying a historical report within Finesse Desktop. Below example talks about Contact Service Queue Activity Report but you will need to use Detailed Call CSQ Agent for this purpose that shows ANI information as well, steps will remain the same
https://supportforums.cisco.com/discussion/12960046/csq-asa-finesse#comment-11284396
2. Is there some way to enable auto login for agents? so they don't have to open the web browser and set their state to "Ready".
Answer: This is not possible
Regards
Deepak
06-27-2018 02:28 PM
HI Deepak, is it required to have SocialMiner to run web chat function with UCCX and Cisco Finesse ?
On the UCCX srnd web chat is separate from social miner , so I assume I can deploy web chat without social miner , correct? And Cisco Finesse document dont mention SocialMiner too... I am confused
07-02-2018 09:31 AM
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