Hi,
I am using Cisco outbound option with UCCE 8.5 and doing IVR outbound. The outbound dialer calls the customer and hits the IVR if the customer answers the phone.
However, if the customer doesn't pick up or the phone is busy, we don't get any intimation of the call in our script that the call was not answered or was busy or any other reason code.
Is there anyway to get this information from the system in the realtime?
Regards,
Jawad
