Cisco Quality Management server Upgrade

[SMK91]

I have QM 11.5.1.760 installed in Windows Server 2008 R2 Standard with SQL 2008 R2 also and Cisco Unified CCX Admin version 11.6.2.10000-38. I have planned to upgrade my QM server to the latest one with Windows Server and SQL server upgrading.

Can anyone help me with this procedure? 

1. What is the latest QM server version?

2. What is the compatible Windows server and SQL server versions with that QM server ?

I'm new to this field. Will appreciate your help.

[Anthony Holloway · Accepted solution]

The software is found here:

https://software.cisco.com/download/home/286309817/type/284077947/release/11.5(1)_SR7_ES10

The compatibility is found in the installation guide (there is no installation guide for SR7 ES10 specifically, you just use the 11.5 guide):

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/installation/guide/qm-installation-guide-cisco-115.pdf

[SMK91]

Thank you Anthony

[Anthony Holloway]

You're welcome!  Best of luck to you.

[SMK91]

Hi Anthony,

It's me again. Are there any differences between 11.5(1)_SR7_ES10 version and 11.5(1)_SR7_ES11 version?  There is no release notes specially to 11.5(1)_SR7_ES11  version.

[Salvador Antonio Quintanilla Mendoza]

Hi!, 

What is the best approach to do this upgrade? did you make a fresh install of the QM and backup and restore of the database on the new servers?