Cisco SIP phone for UCCX Agent

[Gaurav Purohit]

I have a User who recently changed the phone handset to a Cisco 9951 SIP only phone. Although I have this phone added to RMJTAPI Application user, the Agent is not able to login to Supervisor console. Please help.

Thank you

[anubhati · Accepted solution]

Its  a defect "—CSCti46142:- Agents associated with 99x1 SIP phones unable to login into CAD"

Add the 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf' role to the RmCm  application user in addition   to 'Standard CTI Enabled' role. in Call Manager

Regards

Anuj

[Gaurav Purohit]

its working now, Great help.

Thank you.