Cisco Socialminer 9 feed state issue

[Mohamed Youssef]

i have SocialMiner 9.0.1.10000-10 installed on ESXI 5 and have the following issue

1-all feeds states have the following issue as shown in the picture "there was a network timeout"

Can any one help me ?

2- is Social miner supports different languages for search inside the social networks pages?

[ciscorajaraman]

Hi Mohamed,

Did find any solution for the above issue. I am facing a similar issue. Help me in fixing this issue. I have configured RSS feed , Campaigns but i am not getting any Contacts listed in socila miner.

[david.macias]

Make sure you've installed the latest patch/cop file.  After that maybe a reboot or two.  SocialMiner will eventually work, it just needs a bit of massaging.

david

[ciscorajaraman]

Thank u david  for ur help. Now i am able  to get feed into SM.

[david.macias]

What was the fix?

david

[ciscorajaraman]

As suggested by you, I downloaded and applied COP file to Social minor server. I was able to see Feeds coming into SM.