Cisco Supervisor Desktop Error

Vijay Patil · ‎01-26-2014

We are having a Supervisor desktop where real time monitoring is going on... there was "voice CSQ - Team Summary" where waiting calls are Highlighted..some how we are not able to get those highlighted color... can any oe help in this....

I am attaching previous desktop screen snap ...

Anurag Siddhu · ‎01-27-2014

Hi

What version of UCCX are you running ?

i believe its lower or equal to 8.5.1 Su3 ?

Regards

Anurag

Vijay Patil · ‎02-05-2014

Hi Anurag,

We are using UCCX.

System version: 8.5.1.11002-22

Anurag Siddhu · ‎02-05-2014

Hi

Yes, thats what i thought too,

this is a bug , you have a upgrade to 8.5.1.Su3 or higher to fix this.

Regards

Anurag