Cisco Supervisor Desktop show "Agent Logs - call" and "Agent Logs - state" in N/A ::: UCCX 8.5.1

[ERNESTO_VE]

Hi team.

The Cisco Supervisor Desktop don't show any logs in the "Agent Logs - State" and "Agent Logs - Call" in some agents.

I restarted the Cisco Desktop Services in CCX Serviceability but the issue continue.

I appreciate any help respect this case.

Thanks a lot.

ErnestoG

[anchoudh]

Hi Ernesto,

Did you click or selct the Specific Agent\Inbound call which is currently being handled by the Agent. From the Screenshot you have attached (first one) doesn't look like the call has been selected.

Please select or click on that Specific Agent\Inbound call from CSD and check these values.

Hope this helps.

Anand

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[ERNESTO_VE]

Hi Anand.

Thanks for your answer.

Let me try your recomendation and inform you.

ErnestoG

[anchoudh]

Hi Ernesto,

I hope this issue is not there any more. As seen in the attachment of the below thread.

https://supportforums.cisco.com/thread/2180759?tstart=0

Thanks,

Anand

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