10-18-2017 04:21 PM - edited 03-14-2019 05:39 PM
Hello,
Can somebody please explain to me what are gadgets in the Cisco Supervisor Finesse Desktop, and also when a Supervisor is silent monitoring where do they hear the audio is it on computer speakers or a desk phone or both?
Thanks,
10-19-2017 12:24 AM
Hi ,
While doing silent monitoring using cisco Finesse Desktop with Supervisor login . You can hear the voice from Desk phone ( Logged in Phone extension )
Thanks & Regards,
10-19-2017 06:45 AM
10-19-2017 11:51 AM
Should only be via the Supervisor's phone, unless your Supervisor is using something like IP Communicator where their audio comes through the PC.
If it helps, here's a white paper that compares some of the features with previous desktops if you're using CCE.
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