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Export the number of calls disconnected by agents

michal_madejowski
Level 1
Level 1

‎10-20-2017 07:22 AM - edited ‎03-14-2019 05:39 PM

Hello,

 

I want to count the number of calls disconnected by agents in every day. I know I can do it with CDR -> export, but how can I daily and automatically export information about who has disconnected the conversation to the csv file or database? I mean only inbound calls. I have UCCE 9.0 with CUCM 9.1.2.

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Slavik Bialik
Level 7
Level 7

‎10-20-2017 07:45 AM

From my knowledge, it is not something you can get from ICM DB. Only from CUCM CDR's.
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