Cisco UCCX outbound campaign Dial Time in contact list.

[david.macias]

Anyone gotten dial time to be respected by CCX 12.5?  Here's what I'm sending to the campaign:

Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time

500QAE,Other,Agent,5551235555,,16:01

But the call is sent to the agent immediately. I understand that this is only supported by agent based campaigns, that's how I'm testing it.

Reference: https://developer.cisco.com/docs/contact-center-express/#!data-structure-for-campaign-contacts

david

[bill.king1]

Hi, this is an old defect, but it specifically calls out that it only works with some types of agent-based campaign. Is it possible that your campaign is another type so it isn't supported?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuv71820

[Thomas G. Johannesen]

It has to be a Direct Preview campaign.

[david.macias]

Thanks guys, but I do have an agent preview campaign configured and I don't see dial time being honored. I can't find any information if this needs to be hours in the future or if it's to the minute.

david

[bill.king1]

This is an old post, but it looks like you shouldn't be using a colon for the dialtime and that the documentation is wrong? Hope this helps.
https://community.cisco.com/t5/contact-center/uccx-9-0-outbound-progressive-dialer-doesn-t/td-p/2321014

[david.macias]

I had high hopes that it was the format of dial time that was the issue, but it's not. One good thing to note is that the API will actually reject HHMM with a message:

*** FOLLOWING RECORDS WERE INSERTED BY IGNORING BAD DATA IN THE FOLLOWING FIELD(s) : [ phone2, phone3, dial time ] ***

Contact record(ABC,Other.wav,IVR/Agent,885551231234,,1415) with invalid dial time value(1415) imported with blank dial time field

Time to talk to TAC.

david