Cisco Unified Intelligence Center - Download agent Queue with priority

[Soorajskn]

Hello Team,

We are using Cisco Unified Intelligence Center to download and view the Call Dashboard and Unified Contact Center Enterprise Management to change the Queue and set the priority.

We have around 200 agents in our team and I need to download a report which shows the agents added to each Queue with the priority set for the agents on Each Queue.

The data should look in the below format 

Agent Name	Queue	Priority
Agent 1	Amazon Password reset	10
Agent 1	Amazon Web Support	9
Agent 1	Amazon Hardware	1
Agent 2	Amazon Password reset	8
Agent 2	Amazon Web Support	6
Agent 2	Amazon Hardware	10
Agent 3	Amazon Password reset	10
Agent 3	Amazon Web Support	9
Agent 3	Amazon Hardware	2

[bill.king1 · Accepted solution]

Hi, this is definitely doable, you'll need to create a custom report definition and corresponding report that uses that definition that goes against the awdb to get you the values that you need.
You'd just want to query the Agent, Attribute, and Agent_Attribute tables and join them.