connect CVP to Cloud Connect

[jhkim731]

Hello

I want to enable Application Performance Monitoring by Appdynamics.

so, I installed Cisco Cloud Connect and imported inventory.

and I tried input commend "utils app-monitoring enable" on Cisco Cloud Connect.

but i received this message

--------------------------------------------------------------------

App-Monitoring enable failed on the following nodes.
- CVP
Please use "file get activelog ansible/ansible.log" command to check the log for more details.

---------------------------------------------------------------------

so I checked ansible log

---------------------------------------------------------------------

2024-08-07 09:20:24,094 p=7 u=installmanager n=ansible | TASK [Check if Cisco Systems, Inc. hive is accesible] **************************
2024-08-07 09:20:24,536 p=7 u=installmanager n=ansible | fatal: [CVP]: FAILED! => {
"changed": false,
"rc": 1
}

MSG:

MODULE FAILURE
See stdout/stderr for the exact error

MODULE_STDERR:

\udcb8Ű\udcb3 \udcba\udcaf\udcbc\udcf6 \udcc7\udcfc\udcbd\udcc4\udcc0\udccc Ʋ\udcb8\udcb3\udcb4ϴ\udcd9 - ;

---------------------------------------------------------------------

so I tried read STDERR but I can't read

in this case, How can i connect CVP to Cloud Connect?

CVP Version : 12.6(2) ES15

Cloud Conncet version : 12.6(2) ES01

[bill.king1]

Hi, what version are your CCE servers? There's this defect for instance. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwj82525

[jhkim731]

hi

My system version is as follows.

Call Server Version: CVP 12.6(2) ES=15 Build=72

Cloud Connect Version : 

Active Master Version: 12.6.2.10000-37
Active Version Installed Software Options:
cloudconnect.1262.ES01.17.cop

[bill.king1]

Right, but if you look at the defect I posted, it mentions potential issue depending on your CCE version, what version is that?

[jhkim731]

I found Unified CCE components's version

it is 12.6(1), and I know that issue can happen 

but CVP version is 12.6(2), I don't know why it happened

I tried to enable CVP only

[bill.king1]

TAC will probably say though that you have to at least have those UCCE 12.6.1 versions mentioned in that defect before they can help you.