Hi All,
We are having serious intermittent issues with Call Drops and I am unable to find a fix for this. Did a complete analysis of logs for one such call and below is what I captured. Attached is the complete MIVR and JTAPI log for this call.
I would truly appreciate it and will be very helpful if someone could help me with some ideas on this.
IPCC Extension: 9793
Time of Call: 14:00 EST
MIVR Logs for this Call
Feb 26 14:00:20.571 EST TermConnDroppedEv received for call 19914087 [3136871/1] and agent Amit.Charungoo
Feb 26 14:00:20.571 EST SessionTerminatedMsg (Rsrc:Amit.Charungoo ID:3136871/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null)
Feb 26 14:00:20.571 EST CONSULT_FAILED:Consult failed: MediaId:3136866/1 Extension=9793, Failure reason=transfer gets error CTIERR_ILLEGAL_HANDLE=0x8ccc0004::Handle is unknown to the system
JTAPI Logs for this Call
Feb 26 14:00:20.571 EST GCID=(1,3136866)->ACTIVE PlatformExceptionImpl caught: CCNException not handled: com.cisco.cti.client.CCNException:
Feb 26 14:00:20.571 EST GCID=(1,3136871)->INVALID]Request: drop()
Feb 26 14:00:20.571 EST GCID=(1,3136871)->INVALID]InvalidStateExceptionImpl caught: Did not meet pre-conditions -- call must be ACTIVE and at least one TerminalConnection must be Active
Thanks in Advance
Abraham
