Contact Center

Hi, when unity tries to transfer to ipcc is says your call is being transfered and it then gives a busy tone. If I dial IPCC directly it works.. any idea why this might be happening? Thanks!

We can checking up if there is any method to do schedule backup for ICM Database in UCCE 7.x I found a program called loader can be used for writing scripts from the technotes.http://www.cisco.com/en/US/products/sw/custcosw/ps1973/products_tech_note0...

Hi all,In IPCC Express is their anyway to force a mass logout of all logged in agents at the end of the work day? Client is saying their agents sometimes forget to logout and it messes up the reports.TIA

Hello All,Is there a way to get a call to call information of each caller that hits the ICM that can be reported on. Currently, Webview has this information on a 30 mins average, cumulative information.Our users want information such as1. How long ...

Dear all,I'm setting up a cuccx 5.0 solution and was wondering how I can force the script to show the calling name (see further explanation below) to the operator instead of the initial alerting CTI number.For your information: from within the script...

How can I write a wav file on map drive using record node in IPCC

Is it possible to write a Document using the write document step to a unc path \\Server\share? I can write across the network using a mapped drive, z:\ when i'm logged in. But when I log off of the server the map disconnects.

Hi all,I have some IPCC-applications that only differ in the opening hours. These opening times also need to be customer-adjustable without changing the script.I tried to use Parameters of type "time" and compared them to the current time, but this d...

Has anyone come up with what fields will sum up to the Calls Offered Today? I have summed all fields that I thought would but still come up short. Not by much, but short nonetheless. Maybe someone has put together some type of cheat sheet? I've refer...

Anbody noticed that a new exam has just appeared:Unified Contact Center Enterprise Implementation.This is in addition to Unified Contact Center Enterprise Design.There is no Enterprise Certification yet, but maybe that is coming. Anyone in-the-know ...

Does anyone know a good document that explains CRS-ICM integration. Config examples that explain IPCC post route from CCM would be great.Can't really find good info in cisco.com. CRS admin guide is not enough.Thanks.

Am I the only ICM user that has the following executable on their servers? Our security group found this file and suspect that it is a program called Aeasy Registry commander, but I suspect that it is a part of ICM Support tools suite. Anyone know ...

Hi All;Is there any possibility to know (from script) the currently logged in agents? If yes, how can I store their agent id in a variables to be passed for the store procedure (via the odbc)?This is possible via CRS or should be via the ICM?Any help...

Hi all,I'm trying to build some weekly reports in infomaker but can't quite figure out the convert statement, I pulled the daily one from the out of the box reports:convert( datetime, convert( varchar(10), Skill_Group_Half_Hour.DateTime, 112 ))But do...

Hi,I'm using UCCX 5.0(1), and CRA editor. I need to make an script for queuing some calls but I'm having trouble. I already define some Contact Service Queues in RmCm Subsystem. Also I make some basic queuing script,but I can't find the way of how to...