Contact Center

I have a script that has selections 1, 2, 3 for dfferent queues and it works as intended from 7am until 7pm. After 7pm selection 1 works but selection 2 and 3 play our closed message but we don't close until 11pm. I do not find any reference to "Time...

Hye guys i have some quries please update me if anyone knows about itThere is my scenario.In my CCM 5.1 i have around 10 to 15 Partitions and CSS and Route Pattern accordingly. I have around 2 PRIs for calling.I just want to know how we restrict chan...

Hi,Does any one know any good video training material on IPCC scripting.I need to get some work done and I need good training resource. I have the cisco scripting development guide.

Guys,we currently have a CCM5.X deployed using G729 codec throughout (Lan and Wan). we are going to now place UCCX 5.0 onto the network. now we have configured it accordingly and its working, when using the G729 codec. if i change to the G711 it does...

Is there any method other than restarting the CRS Engine to clear a call stuck in queue?

How can I find (real-time if possible) how many agent/supervisor licenses are in use? The license page only shows how many seats we have but not how many agents/supervisors are logged in. Also, is there a way to find out the maximum number of agent...

Running IPPC Enterprise 7.X, CAD and 7941's at the agent desk. It looks like some agents have figured out an easy loophole in the system. When logged into CAD and awaiting inbound call to be served to them, all they do is simply go off-hook on the 7...

Hi guysi have this problem with our contact center Agents. They keeping switching to Reserved and Not Ready State and because of this calls to the Agents often get dropped or remain on queue. Any help on this will be appreciated.Sunny

New Install everything appears to be configured correctly, but we keep getting a fast busy on the phones. Is there a step by step instruction for the install. We feel at this point it may be a misconfigureation on the JTAPI trigger.

We have a scenario where calls received by an agent may need to be transferred to another CSQ, by the agent transferring the call to another Route Point. Is there a way, in the script of the destination CSQ, to identify that the call has been passed ...

Am running CAD 6.0 on IPCCX 4.0 The agents state goes from ready to not ready when calls are missed. how do i stop that?Please help many Thanks

what SQL command in DB read or set command do I use to take the info gather from Get Call Contact Info ?Any thoughts on how I can look at the first 3 digits of a calling number and do a db read ?My table has nchar with all area codes and states liste...

Dear Friends, I want to know how to run (open) aef.extention file ( i hope this is a script file). How to run this.please explain.Thanks and regardsEsa

Dear Experts,we have scenario that 6 FXO lines connecting to PSTN and 2 extra lines for making outbound calls. contact centre agents are also making outbound calls but when they make an outbound call they cannot see an incoming call popup on their Ci...

Has anybody got any good references for deploying silent monitoring on IPCE 7.1?